Shipping policy

Delivery

At Eupouria, we’re committed to getting your order to you as quickly as possible.
Orders are usually dispatched within 1-2 business days (excluding public holidays).

Delivery times and methods may vary depending on your location and during peak seasons or public holidays.

Australia

All domestic orders are shipped via standard delivery.
Please allow at least 5-10 business days for your order to arrive once dispatched.

International

International orders may be subject to import duties and taxes, which will be collected upon delivery. As a customer, you will be responsible for payment of such import charges. Eupouria Pty Ltd. is not liable for any duties or taxes associated with any orders processed by Eupouria Pty Ltd.

Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties and fees. However, as charges vary across countries, Eupouria Pty Ltd. advises you to contact your local customs office for further information.

International orders are shipped via standard international delivery services.
Typical delivery timeframes are 6-27 business days.

Please note: actual delivery times may vary due to customs clearance and carrier delays.

Tracking

Once your order has been dispatched, you will receive an email with a tracking number.

Gifts

Due to customs declaration laws, we are unable to mark international parcels as “gifts”.
All parcels must be declared with accurate contents and value, which will be displayed on the outer packaging.

Liability

Please ensure all delivery and contact information is entered correctly at checkout.
Eupouria is not responsible for orders that are delayed, lost, or misdelivered due to incorrect address details or contact information.
It is the customer’s responsibility to double-check all details before completing the order.

Returns & Exchanges

If you are unhappy with your order or believe something isn’t quite right, please contact us as soon as possible upon receiving your items.

We’re committed to your satisfaction and will replace or refund any product that arrives in poor or unsatisfactory condition.

Change Of Mind?

If you’ve had a change of heart, Eupouria offers a store credit for returned items, provided that:

The product is unused, unopened, and in original packaging
You contact us within 7 business days of receiving your order
You include your order number and reason for return

Please email us before returning any items to ensure your return meets our policy requirements. We will confirm the appropriate return address (which may differ from our main office).

Returns must be carefully packaged to avoid damage in transit. We strongly recommend using a tracked service.
Eupouria is not liable for any products lost or damaged in return transit and cannot offer refunds without proof of return shipping.

Please allow up to 14 business days from the date we receive your return for us to process a refund or issue a replacement.